Frequently Asked Questions
No, an appointment is not necessary. However, if you would like to schedule a repair for a certain time, feel free to give us a call and we’ll do our best to fit you in the desired time slot.
Bring in anything you believe is related to the problem you are experiencing with your gaming device. We would be happy to look at your controller, HDMI cable, or power source and rule out if it is faulty.
This depends on many factors including parts cost and availability, how old your model is, what the issue is, etc. We are in the business of repairing because in most cases it is highly cost effective, and we love saving devices from going into the landfill prematurely. In the case that we think your device is not cost effective to repair, you can feel confident that we will be honest and let you know before the repair. Keep in mind, in some cases where the issue is unknown, we may need to run diagnostics before we are able to come to this conclusion.
No, the data on your console will remian as when you handed it to the store, and we will never wipe your data without your permission. However, in the event the problem is due to a failing hard drive, then it is very likely there will be data loss. We can do our best to save it, but once a drive starts to go bad the data sectors are corrupt.