Returns and refunds
For devices bought from any Fixoid location.
- 7 daysto return it, from pickup or delivery
- Up to 15%restocking fee may apply on some devices
- Your cardrefunds go back to the card you paid with
- Warrantycovers defects, repaired in-house by Fixoid
Condition
- Same condition you got it in, with no new damage.
- Everything it came with, like the charger and accessories.
- Signed out and reset, with Find My, iCloud and Google locks off.
How to return it
- Picked it up: bring it back to the Fixoid store you got it from.
- Shipped to you: call us first. Return shipping is on you unless it arrived faulty, then we send a label.
Your refund
Once we've checked the device, we refund the card you paid with, minus any restocking fee. We'll tell you that amount up front. Banks usually take a few business days to show it.
Not refundable
- The shipping fee.
- An extended warranty once it has started.
- Fixoid Shield once it's been installed.
Something wrong with it?
If something isn't working right, the warranty that comes with it has you covered. We repair it in-house, and if it was shipped to you, we send a label, fix it and ship it back.
After 7 days
The sale is final. Anything that goes wrong after that is handled by the warranty, and for longer coverage you can add an extended warranty at checkout.
Not sure if your return qualifies? Reach out to the store you bought it from.
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