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No appointment needed — walk-ins are always welcome at both locations. If you're coming for something specific and want to make sure we have the parts on hand, calling ahead is always a good idea.

Since 2001. Over two decades of fixing the devices people depend on every day. We've repaired over 240,000 devices across our locations.

Yes — we offer onsite service for businesses and some residential situations. Visit /onsite-repair for details or give us a call.

Yes. We accept mail-in repairs from anywhere in the US. Fill out the repair form at /start-repair, get your ticket number, pack your device with the ticket number inside, and ship to our Vancouver location. We repair it and ship it straight back with a 90-day warranty.

iPhones, Android phones, iPads, tablets, laptops, desktops, Macs, gaming consoles (PlayStation, Xbox, Nintendo, Steam Deck), and most other consumer electronics. If you're not sure, just bring it in.

Back up your data if you can, and remove any case or accessories. On iPhone, you may need to turn off Find My before we can work on it. If something goes wrong unexpectedly, a backup means nothing is lost.

It depends on the device and what's wrong. We give you a quote after the diagnostic — before any work starts. No surprises, no hidden fees.

No. Diagnostics are free. We'll look at your device, tell you what's wrong, and give you a price. You decide if you want to proceed. If not, no charge.

All standard repairs come with a 90-day warranty on parts and labor. Business partner repairs are backed by a 1-year warranty. If the same issue comes back within the warranty period, we fix it at no charge. No questions asked.

We accept all major credit and debit cards, cash, and contactless payments. We do not accept checks.

If you find a lower price locally for the same repair, we'll match it. Just show us the quote.

If we can't fix your device, you don't pay. We'll diagnose it first and give you an honest assessment before any work starts. If the repair doesn't make financial sense, we'll tell you that too — we'd rather give you the real story than take your money on a bad repair.

Third-party repairs can affect manufacturer warranties. But if your device is already out of warranty or the repair isn't covered by AppleCare or a similar plan, that's not a real concern. We'll always tell you upfront if we think a manufacturer warranty claim is worth pursuing instead.

Almost always yes. A screen replacement costs significantly less than a new phone in most cases. The math gets closer on older devices, but we'll give you an honest read — if it doesn't make sense to fix, we'll tell you straight.

No — not if it's done right. Face ID is tied to the original TrueDepth camera module, not the screen. We preserve the original front module on every repair and test Face ID before the phone goes back.

If a new cable doesn't fix it, the issue is almost always the charging port itself or a charge IC fault on the board. The port is a straightforward repair. The charge IC is board-level work — but we do it. Bring it in and we'll diagnose before recommending anything.

Don't turn it on — that's the most important thing. Powering up a wet board causes short circuits that create the real damage. Don't put it in rice either. Bring it in as soon as possible so we can clean the board properly.

Sometimes yes — and it's worth trying before you give up. If the phone won't turn on but the storage is intact, data recovery may be possible even on badly damaged devices. We have a dedicated data recovery service for exactly this situation.

Yes — Google Pixel, OnePlus, Motorola, Huawei, and other Android brands are all in scope. Walk in and we'll tell you what we can do for your specific phone.

Yes — screens, batteries, charging ports, back glass, and board-level work across the OnePlus lineup. Parts for OnePlus aren't stocked by most shops, so call ahead if you want us to have it on hand.

Yes — the full Moto range, including Edge, G series, and Razr. Screens, batteries, charging ports, and board-level repair.

All of them — iPhone 3 through the latest iPhone 17 Pro Max. Screen replacements, batteries, charging ports, back glass, camera, Face ID, water damage, and board-level repairs across every model.

Yes — MacBooks, iMacs, Mac Minis, Windows laptops, desktops, and custom builds. If it runs macOS or Windows, we fix it. We work on all brands including Dell, HP, Lenovo, Microsoft Surface, ASUS, Acer, Razer, and MSI.

Yes — slow computers are usually a storage or software issue. Failing drives, maxed-out RAM, bloatware, or OS issues are the usual culprits. We diagnose the actual cause rather than just reinstalling and calling it done.

We always back up your data before any repair that could put it at risk. We'll let you know before we start. That said, we always recommend backing up your own data before any repair — if something goes wrong unexpectedly, a backup means nothing is lost.

Usually no. Apple doesn't do component-level repair — they replace the whole logic board or decline the job. A "dead board" to them is often a single failed component to us. Bring it in before writing it off.

Yes — every Apple Silicon generation. MacBook Air, MacBook Pro, Mac mini, iMac, Mac Studio, Mac Pro. M1 through M4. If it runs Apple Silicon, we repair it.

Power it off immediately, don't charge it, and bring it in as fast as you can. Speed makes a real difference with liquid damage. We do board-level ultrasonic cleaning and corrosion treatment — not just a dry-out and hope for the best.

Screen replacements, battery swaps, and most keyboard repairs are done same day. Liquid damage and motherboard work typically takes 1–3 business days. We'll give you a straight timeline before we start.

Usually yes — especially on premium tablets like iPad Pro, Samsung Tab S, or Surface. Screen replacement is significantly cheaper than buying new. On budget tablets the math gets closer — we'll give you an honest read before anything starts.

iPad, Samsung Galaxy Tab, Microsoft Surface, Google Pixel Tablet, Lenovo Tab, Amazon Fire, and more. If parts are available and the repair makes financial sense, we'll work on it.

It depends on the issue. Pairing problems, charging issues, and connector problems we can often diagnose and fix. Bring it in and we'll take a look before recommending anything.

Don't turn it on — powering up a wet board causes shorts that create the real damage. Don't put it in rice. Bring it in as soon as possible so we can clean the board and assess it before corrosion spreads.

Usually worth repairing. Most common console repairs — HDMI ports, overheating, disc drives — cost a fraction of a new console. We'll tell you the repair cost upfront and be honest if it doesn't make financial sense.

Yes — PS5 HDMI port replacement is one of the most common repairs we do. It's a board-level job that requires microsoldering, which most shops can't do. We can.

Yes — Joy-Con drift is usually a worn thumbstick module. We replace the module entirely rather than just cleaning it, which is a more reliable fix. We also work on analog stick drift on PS5 DualSense and Xbox controllers.

Most common repairs — HDMI ports, overheating, screen replacements — are done same day or next day. More complex board-level work can take 2–5 days. We'll give you an honest timeline when we diagnose it.

Yes — we work on older and legacy consoles. PS3, Xbox 360, Wii, GameCube, even older handhelds. Bring it in and we'll take a look.

Yes — screen replacement, charging port, thumbstick, buttons, and thermal paste on both Steam Deck LCD and Steam Deck OLED.

The blinking blue light (BLOD) usually points to a power supply fault, a failed APU, or corrupted storage. It's not always fatal — bring it in and we'll diagnose it properly before assuming the worst.

Yes. Both are typically caused by failed solder joints on the CPU or GPU from years of heat cycling. We reflow or reball the affected chips. It's not a guaranteed permanent fix, but it brings most units back to life — and we'll be honest with you about the long-term outlook before you commit.

If a new cable doesn't fix it, the issue is almost always either the charging port or the charge IC on the motherboard. The charge IC is a board-level component that most shops can't repair — we can. Bring it in and we'll diagnose which one it is.

Honestly, for stick drift alone — new Joy-Cons are often the more cost-effective option and we'll tell you that straight. We do repair Joy-Cons, but if drift is the only issue we'll give you an honest comparison so you can make the right call.

This can be the dock itself, the HDMI cable, or the Switch's video output circuitry. We test the dock and console separately to figure out which one is the problem before recommending any repair.

For external drives, flash drives, SD cards, and any device that still powers on normally — yes, completely free. If your device needs hardware repair before we can access the storage, we'll let you know the labor cost upfront before doing anything.

Often yes. Reformatting typically removes the file index but leaves the actual data intact on the drive. As long as new data hasn't been written over it, recovery is usually possible. The sooner you stop using the drive, the better your chances.

Yes — a clicking drive usually means the read/write heads have failed. Stop using it immediately. Every click can cause more damage to the platters. Bring it in as soon as possible — the data is often still recoverable if you act fast.

Your data never leaves our shop and is never stored on our systems after recovery is complete. We work on your drive directly, transfer the recovered files, and that's it. We don't keep copies and we don't access personal files unnecessarily.

If we can't recover your files, you don't pay for the recovery attempt. The only exception is if your device needed hardware repair first to access the storage — that labor is charged regardless of recovery outcome, and we'll tell you that before we start.

Yes — photos are one of the most common things we recover. Whether they were accidentally deleted, lost when a card corrupted, or stuck on a dead phone or laptop, we recover photo and video files from virtually every device and storage type.

Micro soldering is component-level repair — fixing the tiny parts on a circuit board rather than replacing the whole thing. We work under stereo microscopes at 40x+ magnification. Components we replace are often smaller than a grain of salt. This lets us save devices that other shops would write off entirely.

Won't turn on, won't charge, port snapped off, water damage, GPU or display issues, and general board-level damage. If it has a circuit board, we can work on it — phones, laptops, Macs, tablets, and consoles.

Diagnosis is usually same-day. Simple component replacements are often done the same day or next. More complex board work may take 2–4 days. We'll give you a realistic estimate before we start.

It depends on what failed. Board-level work takes more time and skill, but it's almost always cheaper than a new device or a full logic board replacement. You'll know the cost before we start.

As fast as possible. Turn it off, don't try to charge it, and bring it in. Every hour that passes allows corrosion to spread. The sooner we get to it, the better the odds.

Fill out the repair form at /start-repair and get your ticket number. Pack your device securely with the ticket number inside the box and ship to our Vancouver location. We diagnose, call you with a quote before touching anything, repair it, and ship it straight back — covered by our 90-day warranty.

Screen replacements are usually same-day once we receive it. Most repairs are completed within 1–3 business days. Then we ship it back. Total time depends on shipping speed from your location.

Ship to our Vancouver location: 6300 NE 117th Ave B1, Vancouver, WA 98662. Always include your ticket number inside the box, and require a signature on delivery — damage during shipping is on the shipper.

We'll contact you right away, explain what we found, and give you your options. If we can't repair it, we'll ship it back to you. No repair means no charge for the repair itself.

Fill out the build request form at /gaming-builds, and we'll reach out to go over parts, pricing, and timeline. Once everything is agreed on, we source the parts and build it. You pick it up in store when it's done.

We typically start at $1,000. Below that it's hard to build something that performs well and lasts. We'd rather be upfront about that than build something you'll be disappointed with.

We build all kinds of custom PCs — gaming rigs, workstations, home servers, video editing machines. Fill out the build form and tell us what you need.

Yes. If you've already sourced your own components we can assemble the build for you. Our warranty covers labor only in that case — not the parts themselves.

Yes. Builds come with a warranty on our labor and the parts we source. Individual component warranties are also backed by the manufacturer. If something fails, bring it back.

A skilled Fixoid tech comes to your home or office for a 2-hour flat rate block. You tell us what you're dealing with, we show up with tools and get to work — tackling your whole list, not just one thing. If something needs to come back to the shop, we take it, fix it, and return it at no extra charge.

Residential visits are $299 for a 2-hour block. Business visits are $399 for 2 hours. All labor is included — the only extra cost is parts if needed. Book at onsite.fixoid.com.

Computers, laptops, phones, smart home devices, network setup, printers, gaming consoles, TVs — pretty much anything. If you have multiple issues, bring the whole list. That's what the 2-hour block is for.

Yes — every onsite repair is backed by our 90-day parts and labor warranty, same as in-shop repairs.

Managed IT means we proactively monitor, maintain, and support your IT systems on an ongoing basis — instead of you calling someone only when something breaks. You get a consistent team that knows your setup, stays ahead of problems, and handles issues before they cost you. No long-term contracts — month-to-month.

Every business is different, so we don't publish flat rates — but most small business programs start well below the cost of a part-time IT hire. After a free assessment, we'll give you a clear, flat monthly number with no surprises.

Break-fix means you call someone when something breaks. Managed IT means someone is always watching, always maintaining, and catching problems before they break anything. Break-fix is reactive and unpredictable in cost. Managed IT is proactive and flat-rate.

Yes. We do emergency incident response for businesses that have been hit. We triage, contain, and work on recovery. If you're in the middle of an attack right now, call us directly — don't wait on a form.

Yes. We have an education partners program for K-12 school districts — Chromebook and device repair at scale, bulk pickup and drop-off, dedicated account rep, and a 1-year warranty on every repair. Visit /education-partners.

Yes. For businesses with ongoing repair needs we build custom programs with priority turnaround, dedicated account rep, and 1-year warranty on every repair. Visit /business-partnership to get started.

No. Our managed IT programs run month-to-month — we earn your business every month by doing the work right. Most clients stay because the value is obvious once the program is running.

Two plans — Core at $29.99/month and VIP at $39.99/month. Instead of paying full price every time something breaks, your devices are covered. Something breaks, you file a claim, we fix or replace it. Core covers up to 5 devices. VIP covers up to 10, plus priority service.

Core covers up to 5 devices and managed antivirus for 1 computer. VIP covers up to 10 devices, managed antivirus for 3 computers, and adds priority service — your repair becomes the most urgent job on the bench. Both include up to 2 claims per year per device.

Phones, laptops, PCs, Macs, Apple Watch, game consoles, tablets and more. Apple Care covers your iPhone. Your carrier covers your phone. Your membership covers everything else too.

Online or in-store — takes a couple of minutes. Our techs confirm the issue, we fix or replace it under your plan, and you're back up and running. Tested and warrantied, same as any repair.

Up to 2 claims per year, per device. Not 2 total — 2 for each device on your plan.

Yes — 30 days per device from the time you add it. You can update which devices are on your plan any time, but each newly added device has its own 30-day waiting period before claims can be filed on it.

Your plan covers a replacement instead. We'll walk you through it when you file the claim — no separate process, no extra steps.

Yes — both plans are month to month. No contracts, no cancellation fees. Cancel any time and your membership stays active through the end of the billing period.

Yes — upgrade any time and the difference is prorated for the current billing period. Just let us know at the counter or reach out online.

We install and actively manage antivirus on your computer — remotely or in-store. Active threat monitoring, updates, and a virus-free guarantee: if anything slips through, we clean it at no charge. Core covers 1 computer, VIP covers 3. Additional devices are $5 per device per month.

Yes — your membership works at every Fixoid location. Walk into any shop and your coverage, priority service, and all benefits apply automatically. As we grow, your membership grows with you.

Yes — for businesses with multiple devices or employees we build custom plans. Reach out and we'll put something together.

Fill out the form at /sell-your-device — tell us the device, condition, and any known issues, and you'll get a quote. We'll have your ticket ready at the store and text you a link to the quote for your records, so when you walk in we're already expecting you.

No. The quote is just a quote. Get the number, think it over, walk away if it's not for you. There's no obligation at any point.

Often yes. Cracked screens, bad batteries, water damage, devices that won't power on — we still make offers on plenty of broken devices, because we can repair them. The condition and known issues you enter in the form are what shape the quote.

It confirms the exact model and lets us check the device isn't blacklisted or still under a carrier lock. You can pull it up by dialing *#06# on the phone. It's 15 digits.

Back up anything you want to keep, sign out of your accounts, and turn off Find My on iPhone or Google account lock on Android. We can't take a device that's still locked to your account.

It's based on what you tell us. We confirm the condition in person when you bring it in — if it matches what you described, the quote stands. If we find something that wasn't mentioned, we'll walk you through the difference before anything's final.

Visit /repair-status and look up your ticket. Your ticket number was given to you at drop-off or when you submitted your repair form.

Call or text the location you dropped off at and we'll look it up. Your name and phone number are usually enough to find it.

We'll contact you using the info you gave at drop-off — phone, text, or email. You can also check the status yourself any time at /repair-status.

We'll make reasonable attempts to reach you. If a device isn't picked up within 60 days of our first contact attempt, it's considered abandoned and becomes the property of Fixoid. If you need more time, just tell us — we're not trying to catch anyone out.

Defects in the parts we supplied and the workmanship of the repair we performed. Standard repairs carry 90 days on parts and labor. Business partner and education repairs are backed by 1 year.

Pre-existing conditions, new damage, and issues unrelated to the original repair — a pre-existing speaker fault isn't covered by a screen repair warranty. Also excluded: normal wear and tear including battery degradation, software issues and viruses, damage from non-Fixoid accessories or chargers, and damage caused by anyone else attempting a repair after ours.

Bring the device back to the location where the original repair was performed. We'll evaluate it and determine whether the issue falls within warranty coverage. If it's covered, we repair it at no cost to you. Full details at /start-repair/warranty.

We'll tell you what we found and give you a new repair estimate before any additional work happens. Nothing gets done without your say-so.

The warranty covers the repair we performed. Bring it back to the location that did the work and we'll evaluate it — the original ticket is what we go by.

Yes — as of 2026. We've been repairing devices since 2001 and over 1M repairs later we're opening it up, one territory at a time. Details and applications at /franchise.

No. The model is built for operators, not technicians. You'll hire and manage technical staff — your job is running the business. Some of our best candidates are technical, some have never opened a phone.

The franchise fee is $35,000, one-time at signing. Minimum initial investment is $99,100+, which covers leasehold build-out, equipment and tools, opening inventory, and about three months of working capital. Ongoing royalty is 7% of gross revenue. Final figures vary by market and build-out — exact numbers are in the Franchise Disclosure Document.

Ongoing operational support, marketing development, system updates, vendor relationship management, and the continued resources of the network.

Every franchise comes with a defined territory. Exclusivity terms are detailed in your Franchise Disclosure Document and franchise agreement.

Most locations take 3–6 months from signing to opening day, depending on leasehold and build-out complexity.

Yes. Our franchise development team works with lenders experienced in franchise financing.

We're expanding deliberately, and availability changes as agreements are signed. Apply at /franchise and we'll tell you what's open in your area.

Five steps: submit the application (we review every one personally and reach out within one business day), meet the team, visit a corporate location and walk the floor, review the Franchise Disclosure Document over 14 days with a lawyer if you'd like, then sign and open. Not ready to apply? Download the info packet instead.

A brand with 25 years of trust behind it, operating systems documented and tested through 1M+ real repairs, every revenue stream wired in with pricing and vendor terms, local marketing and landing pages already running, and training to land institutional clients like schools and government agencies. You run the system instead of building it. Individual results vary by market, competition, and operator execution.