Privacy Policy.

Fixoid ("Fixoid," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including through our website, forms, and communications.

"Fixoid" refers to the Fixoid brand and its affiliated and independently owned and operated locations. Your information is handled by the specific Fixoid entity operating the location that serves you.

We may collect the following information when you submit a form or contact us:

• Name
• Email address
• Phone number
• Device or service information you provide
• Any additional details you choose to include in your message

Providing personal information is voluntary. You may choose which information to share with us.

Fixoid uses cookies and similar technologies (such as local storage) to operate our website and improve your experience. These fall into a few categories:

• Essential — required for the site to function: page loading, forms, appointment booking, and remembering your cookie preferences
• Functional — convenience features, such as the chat widget remembering details you've previously entered so you don't have to retype them
• Analytics — basic visit information, such as pages viewed and session activity, which helps us understand how the site is used

We do not use cookies to collect sensitive personal information, and we do not use tracking technologies for targeted advertising. Chat conversations are only associated with you if you choose to provide your contact information in the widget.

You can manage non-essential cookies through the cookie banner on our site, or block cookies entirely in your browser settings — though some site features may not work as intended. To revisit your choice at any time, use the link below.

We use the information collected to:

• Respond to service inquiries
• Provide device repair services
• Communicate about repair status, appointments, and service follow-ups
• Improve our services and customer experience

We do not sell or rent your personal information to third parties.

If you choose to opt in to receive text messages, we may send SMS messages related to:

• Repair status updates
• Appointment confirmations
• Pickup notifications
• Service-related follow-ups

Message frequency may vary. Message and data rates may apply. You may opt out at any time by replying STOP, or request assistance by replying HELP.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support of services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties.

Mobile information, including phone numbers and SMS consent data, is used solely for service-related communications.

If you provide your email address, we may use it to respond to your inquiry or provide service-related communication. We do not send unsolicited marketing emails.

We may share your information only when necessary to:

• Provide requested services
• Comply with legal obligations
• Protect our rights, property, or safety

We do not share personal information with third parties for marketing purposes.

We retain personal information only for as long as necessary to respond to your inquiry, provide the requested service, and meet our legal, accounting, or reporting obligations. Once that need has passed, we take reasonable steps to delete or de-identify the information.

Basic website analytics (such as pages viewed and session activity) are retained for a limited period and are not used to build individual profiles.

Our Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete it.

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure.

You may:

• Request access to your personal information
• Request correction or deletion of your information
• Opt out of SMS communications at any time

To make a request, please contact us using the information below. We will not discriminate against you for exercising any of these rights.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know what personal information we have collected about you, the right to request deletion, and the right to opt out of the "sale" or "sharing" of personal information. Fixoid does not sell personal information and does not share it for cross-context behavioral advertising, so there is nothing to opt out of today — but if you send a browser-level opt-out preference signal (such as Global Privacy Control), we will honor it as an opt-out request where applicable. Residents of other states with comparable privacy laws (e.g., Virginia, Colorado, Connecticut) may exercise similar rights by contacting us below.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

If you have questions about this Privacy Policy or how your information is handled, please reach out: