Your Files
Aren't Gone Yet.

For external drives, flash drives, SD cards, and any device that still powers on normally — yes, completely free. If your device needs hardware repair before we can even access the storage, we'll let you know the labor cost upfront before doing anything.

Often yes. Reformatting typically removes the file index but leaves the actual data intact on the drive. As long as new data hasn't been written over it, recovery is usually possible. The sooner you stop using the drive, the better your chances.

Yes — a clicking drive usually means the read/write heads have failed. Stop using it immediately. Every click can cause more damage to the platters. Bring it in as soon as possible — the data is often still recoverable if you act fast.

Your data never leaves our shop and is never stored on our systems after recovery is complete. We work on your drive directly, transfer the recovered files, and that's it. We don't keep copies, we don't access personal files unnecessarily, and we don't share anything with third parties.

We always image the drive before attempting any recovery — meaning we work from a copy, not the original. This protects your data from further damage during the process. If a drive is severely degraded, we'll tell you upfront before we do anything.

If we can't recover your files, you don't pay for the recovery attempt. The only exception is if your device needed hardware repair first to access the storage — that labor is charged regardless of recovery outcome, and we'll tell you that before we start.

We transfer your recovered files onto a new external drive or USB that you provide, or we can supply one for a small fee. We'll walk you through everything when you pick up — we don't just hand you a drive and wish you luck.

No — don't turn it on, don't charge it, and don't put it in rice. Powering on a wet device causes shorts that permanently damage components. Bring it in as soon as possible. The faster we get to it, the better the chances of recovering both the device and your data.

No appointment needed — walk in any day we're open and we'll take a look right away. You can also start a recovery request online if you'd prefer to give us the details ahead of time.

Yes — photos are one of the most common things we recover. Whether they were accidentally deleted, lost when a card corrupted, or stuck on a dead phone or laptop, we recover photo and video files from virtually every device and storage type. File type doesn't affect our ability to recover — it's about the state of the storage, not what's on it.